Update on 01/01/2021: The Chartered Society of Physiotherapy has reassured us in healthcare that we can remain open. Patient management at Waitt Physiotherapy is as per the flowchart below still. 


Update 08/07/2020: Waitt Physiotherapy is OPEN

The ‘new normal’ is based on guidance from the Chartered Society of Physiotherapy, Scottish Government and Public Health England and Scotland.


New patients and returning existing patients

All first appointments will be undertaken virtually to minimise the need for contact time and to allow for necessary screening.

A history will be taken as per normal practice. This will include identifying if you have any ‘red flags’, which are symptoms and signs which may indicate more serious pathology, requiring signposting to other services such as your GP. I will then ask you to conduct certain movements to help with formulating a functionally useful clinical diagnosis. This will allow us to discuss your problem and allow me to help you understand it so that we can agree on a treatment plan. Most patients are helped enormously by understanding their problem, what they need to avoid and what they can do to help themselves along with appropriate timescales. Physiotherapy treatment generally includes exercise and this can be taught by video, signposting you to online exercises or emailing or posting out to you a programme.


Follow up appointments

These may occur remotely or face-to-face depending on ongoing clinical review, general health and COVID screening, risk assessment and shared decision making. This flexibility allows us to optimise your care whilst keeping you as safe as possible. Remote management is still the safest method. However, if it is clinically reasoned that the benefits out way the risk of  a  face-to-face treatment and it is your preference then this will be offered.

Progression of your care at the right time with the most appropriate treatment will enhance your recovery and outcome. It is important that any exercises and functional activities are individually reviewed and progressed to support you and optimise your outcome. General advice and reassurance on how to stay healthy at this time will also be provided.


Safety Measures

I have followed national guidance and am working within legal, regulatory and professional frameworks that govern safe physiotherapy practice. The patient management procedure, as summarised in the flowchart below, optimises patient safety during this Covid-19 pandemic.

For face-to-face treatments I have put in place specific safety measures to maintain the safety of my patients, myself and my family. These measures include environmental risk assessment, specific training on infection prevention and control and personal protective equipment (PPE). Procedures are in place for cleaning and sanitising between each patient, appropriate promotion of social distancing and use of PPE.

flow chartno logo

Benefits to you

  • Improved access – remote consultations can occur from anywhere in the world!
  • Reduced travel and associated time out of your day
  • Quick and effective early management
  • Your safety with physiotherapy access despite Covid-19, general health or shielding concerns
  • Self management, exercises and coping strategies can be explained, discussed, observed and practised together via the medium of video
  • A summary of your treatment can be emailed to you inclusive of discussed advice and specific exercises
  • The most effective and appropriate option of remote v face-to-face ongoing management can flexibly be agreed


To make an appointment

Please contact me by phone or text to arrange a convenient appointment and agree how best to conduct your consultation i.e. telephone or online video. An initial assessment may still take up to 45-60 minutes. Follow up appointments can take 30-50 minutes depending on the agreed treatment plan.

Note: there are various online video platforms but I have mainly been using the Zoom video conferencing software app which, if you don’t already have, can be downloaded onto your laptop (or phone) from You will be asked to configure audio settings the first time you use it. This should be easy but text if you are having difficulty on start up. Use Wi-Fi where possible for better connectivity.  I would send you an invitation, preferably by email, to join a meeting at the agreed time.


Cost and payment options

a) Virtual first appointment: £49.50

b) Virtual return appointments: £46

c) Face-to-face return appointments £48

Payment should be done remotely by BACS transfer and within 48 hours of appointments. Cheque or cash options may be discussed if BACS is not possible.

£46 for cancellations within 48hours. Discretional exceptions or reductions may apply.


GDPR: Consent, confidentiality, privacy and security

  1. Virtual consultations

Consent will be implied by you undertaking the consultation. Confidentiality and record keeping standards will be the same as with face-to-face consultations. The consultations will occur in a private space and it is recommended that the client does the same. Video consultations are securely encrypted and will not be recorded.  It is the client’s responsibility to ensure their phone, tablet or computer is adequately anti-spyware and virus protected.

  1. Face-to-Face consultations

Written consent is required prior to face-to-face appointments and may be emailed or posted out to you. Review of consent is required for each face-to-face appointment. It is important to acknowledge that the risk of Covid-19 transmission cannot be eliminated and that you should consider your need for treatment very carefully prior to requesting face-to-face contact.

The General Data Protection Regulations (GDPR) protects your rights in relation to how your personal information is collected, stored and used. I have a duty of care to only collect the data that is needed, to keep your personal information secure, to handle confidential information safely and to take care that your personal information isn’t given to unauthorised people. By law your clinical records data is retained for a minimum of six years. Copies of the practices privacy and consent policies are available on request.

Please contact me if you have any concerns.


Note: It is not advisable to use remote consultation services as an emergency contact.

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