COVID-19

COVID-19 information: Waitt Physiotherapy is OPEN.

The ‘new normal’ is based on guidance from the Chartered Society of Physiotherapy, Scottish Government and Public Health England and Scotland.

Update on 09/08/21: With restrictions now having eased in Scotland I can confirm that I can see patients face-to-face for all appointments including the initial one if that is your preference and Covid-19 and general health screening allows that. I will however, continue to offer virtual appointments.

Once an appointment has been agreed by text or phone I will email you information to assist with shared decision making on whether a virtual or face-to-face first appointment is most appropriate for you.

 

New patient face-to-face appointments

Face-to-face appointments can now be offered as long as this is your preference and Covid-19 and general health screening allows it.

To check if you have any of the main symptoms of coronavirus click on this link:

https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms/

To find out if you are at higher risk from coronavirus click on this link:

https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/

 

New patient virtual appointments

You may prefer to have your first appointment undertaken virtually to minimise the need for contact time and to allow for formal screening.

Benefits to you:

  • Improved access – remote consultations can occur from anywhere in the UK!
  • Reduced travel and associated time out of your day
  • Quick and effective early management
  • Your safety with physiotherapy access despite Covid-19, general health or shielding concerns
  • Self management, exercises and coping strategies can be explained, discussed, observed and practised together via the medium of video
  • The most effective and appropriate option of remote v face-to-face ongoing management can flexibly be agreed

A history will be taken as per normal practice. This will include identifying if you have any ‘red flags’, which are symptoms and signs which may indicate more serious pathology, requiring signposting to other services such as your GP. I will then ask you to conduct certain movements to help with formulating a clinical diagnosis. This will allow us to discuss your problem and allow me to help you understand it so that we can agree on a treatment plan. Most patients are helped enormously by understanding their problem, what they need to avoid and what they can do to help themselves along with appropriate timescales. Physiotherapy treatment generally includes exercise and this can be taught by video, signposting you to online exercises or emailing or posting out to you a programme.

Your virtual consultation can be conducted by telephone or online video. There are various online video platforms but I have mainly been using the Zoom video conferencing software app which, if you don’t already have, can be downloaded onto your laptop (or phone) from https://zoom.us. You will be asked to configure audio settings the first time you use it. This should be easy but text if you are having difficulty on start up. Use Wi-Fi where possible for better connectivity.  I would send you an invitation, preferably by email, to join a meeting at the agreed time.

 

Follow up appointments

These may occur remotely or face-to-face depending on ongoing clinical review, general health screening, risk assessment and shared decision making. This flexibility allows us to optimise your care whilst keeping you as safe as possible. Remote management is still the safest method but if it is your preference and it is clinically reasoned that the benefits out way the risk of a face-to-face treatment then this will be offered.

Progression of your care at the right time with the most appropriate treatment will enhance your recovery and outcome. It is important that any exercises and functional activities are individually reviewed and progressed to support you and optimise your outcome. General advice and reassurance on how to stay healthy at this time will also be provided.

 

Safety Measures

I am following national guidance and am working within legal, regulatory and professional frameworks that govern safe physiotherapy practice as well as optimises patient safety during this Covid-19 pandemic.

For face-to-face treatments I have put in place specific safety measures to maintain the safety of my patients, myself and my family. These measures include environmental risk assessment, specific training on infection prevention and control and personal protective equipment (PPE). Procedures are in place for cleaning and sanitising between each patient, providing good levels of ventilation and appropriate promotion of social distancing and use of PPE.

 

Cost and payment options

a) Face-to-face first appointment: £51.50

b) Virtual first appointment: £49.50

c) Face-to-face return appointments £48

d) Virtual return appointments £46

Payment should be done remotely by BACS transfer and within 24 hours of appointments. Cheque or cash options may be discussed if BACS is not possible.

Full cost for cancellations within 48hours. Discretional exceptions or reductions may apply.

 

GDPR: Consent, confidentiality, privacy and security

  1. Virtual consultations

Consent will be implied by you undertaking the consultation. Confidentiality and record keeping standards will be the same as with face-to-face consultations. The consultations will occur in a private space and it is recommended that the client does the same. Video consultations are securely encrypted and will not be recorded.  It is the client’s responsibility to ensure their phone, tablet or computer is adequately anti-spyware and virus protected.

  1. Face-to-Face consultations

Written consent is required prior to face-to-face appointments and may be emailed or posted out to you. Review of consent is required for each face-to-face appointment. It is important to acknowledge that the risk of Covid-19 transmission cannot be eliminated and that you should consider your need for treatment very carefully prior to requesting face-to-face contact.

The General Data Protection Regulations (GDPR) protects your rights in relation to how your personal information is collected, stored and used. I have a duty of care to only collect the data that is needed, to keep your personal information secure, to handle confidential information safely and to take care that your personal information isn’t given to unauthorised people. By law your clinical records data is retained for a minimum of six years. Copies of the practices privacy and consent policies are available on request.

Please contact me if you have any concerns.

 

Note: It is not advisable to use remote consultation services as an emergency contact.

Find out more on coronavirus at nhsinform.scot